Riyadh Public Transport is dedicated to improving the quality of transport services and achieving high levels of client satisfaction. To that end, we are committed to providing swift and user-friendly e-services through our website and mobile application.
The delivery of e-services is subject to the accurate submission of all required information (when using the website or mobile application). Service speed does not include any delays caused by missing or incomplete client data.
The Riyadh Public Transport website offers assistance and support to users through clear, detailed and engaging information, multimedia assets, and links to various forms of assistance, such as Frequently Asked Questions (FAQs).
Riyadh Public Transport prioritizes the privacy and confidentiality of user information. The privacy and confidentiality policy are an integral part of the terms and conditions for using the Riyadh Public Transport website. For more information, please visit the Privacy Policy page on the website or call the Customer Care Center number 19933.
By adhering to this e-Services Level Agreement, Riyadh Public Transport aims to ensure a seamless, efficient and comfortable experience for all users while maintaining the highest levels of privacy and support.
| # | Service name | Execution time | Availability |
|---|---|---|---|
| 1 | User registration | 3 minutes | 24/7 |
| 2 | Book Bus on Demand service | 5 minutes | 5am to 12am |
| 3 | Suggest a route or station | Instant | 24/7 |
| 4 | Information about metro stations and routes | Instant | 24/7 |
| 5 | Bus stops and route information | Instant | 24/7 |
| 6 | Riyadh Public network map | Instant | 24/7 |
| 7 | Contact Riyadh Public Transport Customer Care Center | Instant | 24/7 |
| 8 | Display tickets | Instant | 24/7 |
| 9 | Purchase ticket (QR code) | Instant | 24/7 |
| 10 | Display QR Code | Instant | 24/7 |
| 11 | Travel and purchase history | Instant | 24/7 |
| 12 | Trip planning from/to within Riyadh City | Instant | 24/7 |
| 13 | Bus and metro departure times | Instant | 24/7 |
| 14 | Bus Tracking | Instant | 24/7 |
